Frequently asked questions
Often parents advise us that a Support Coordinator said their young person needs to see an Occupational Therapist.
Occupational Therapists support people to engage in activities they find meaningful.
At Succeed, we ask families what goals they have for Occupational Therapy. They either don't know, or say their young person needs help with handwriting or sensory differences.
We then ask families if they have had a chance to explore our website, as it outlines the types of services that we offer. We have found these services tend to address some of the core areas of concern for young people with Autism and ADHD.
After families have a look at the services available on our website, they often have a much clearer idea of what services their young people needs.
We use the information from the Registration Form, carer and young person interview, and the results of MEYA Clinical Area Parent Rating Cards to identify goals and recommend a treatment plan.
At Succeed, our team members are qualified Occupational Therapists, or Occupational Therapy degree students, who assist our Occupational Therapists.
Occupational Therapists are very lucky to be skilled in treating a wide range of issues including:
- psychological conditions like stress and anxiety
- physical issues like reduced strength and coordination,
- cognitive issues like difficulties impaired concentration, planning and memory
- social issues like friendships and relationships, and
- communication issues like expressing their thoughts and registering other's comments and ideas
- independence issues like self care, domestic activities, and community activities
- Issues with school
- Issues with work.
We think we're a pretty versatile bunch, who can address a lot of needs with the one therapist. That's the beauty of Occupational Therapy! This can help young people develop a close, trusting rapport with that therapist, who can assist them through many life stages.
Whilst the young person is likely to still need to see other disciplines like a speech therapist, psychologist, physiotherapist, exercise physiologist or chiropractor once in a while, they may find that they don't need to see them as intensively due to the broad range of issues the Occupational Therapist can cover. That can potentially mean less appointments that the young person needs to attend each week, and more time in their usual everyday environment to practice the skills they are learning.
We get concerned about the risk of 'therapy burnout', where young people might attend so many appointments each week (especially if they involve travel) that they are too exhausted to reap the full benefit of the appointment, or too tired to practice the skills when they are at home, school or in the community.
Leanne Hopkins is a Medicare Approved Better Access to Mental Health Provider.
Carers are often told by Support Coordinators that they need to see an Occupational Therapist for a Functional Assessment.
Functional Assessments can highlight a young persons' strengths and weaknesses across a number of domains.
At Succeed we ask parent/carers why they need a Functional Assessment, and they often don't know. We don't recommend that a young person has a Functional Assessment unless their is a clear need for one.
There are many ways to gauge what a person needs, and to track progress, without always having to use a Functional Assessment.
All our therapy team uses the MEYA Clinical Area parent interview tool to identify top priority areas for therapy and to track progress. This can be used regardless of the type of therapy accessed. The parent rating tool measures the key areas that Autism commonly affects, and helps the therapy team know what is most important to you so we can focus on that first.
At Succeed, we understand what a hard decision it is to take young people out of school for appointments, especially if they are regular appointments.
We also understand how hard it can be to take time off work to take young people to appointments. We believe in providing a convenient flexible service where possible.
In addition, we understand that we need to look after our team, who often have family to care for at home too.
To balance all of these needs, we offer the following:
- After school appointments on Monday afternoons at 3.30 and 4.30pm
- Before school appointments on Tuesdays, Wednesdays and Fridays at 7.30am for those of you who are super keen and organised
- 'After school' appointments of 2.45-3pm (billed as one hour to factor in 15 minutes of documentation to track individual progress) on Tuesdays, Wednesdays and Fridays
- Wednesday afternoons from 6.00-7.30pm
- Appointments between 8am and 5pm on Saturdays
- Limited after school (ie. 3.30pm) appointments via telehealth (Zoom).
Customers who access more than one type of service are given the priority for the out of school hours appointments in appreciation of their commitment.
We can provide certificates of attendance for appointments attended during school/work hours. We try hard to make the visit worth the sacrifice.
In time we may recruit more team members who have capacity for more out of school hours appointments.
There are a lot of service options on offer at Succeed. It's understandable that some carers aren't sure where to start.
Through a phone screening with one of our team members, we will ask you about:
- your young person's age
- any social problems
- fluency of the parent and child in English
- if the parents are willing to participate actively in therapy
- if the young person is willing to participate
- if there is any major mental illness, physical disabilities, intellectual disabilities or medical conditions that may prevent participation
- if there are any behavioural problems
- if there are any social problems.
The phone screen is a great chance for you to ask any questions you may have. It gives you and the team member the opportunity to work out if Succeed is the right fit for you.
At that stage, the team member may suggest some possible services to consider more closely to begin with.
If we are the right fit for your young person's needs, we will book a one hour appointment for a needs assessment where we will generate a Youth Top Problems List. We will then ask you which problems are your first priority to address, and recommend a service plan based on that information.
We know that some of our services are really appealing for young people with intellectual disabilities. We'd love to be able to help. For young people with intellectual disabilities to get the most from the club sessions, we would need to run the sessions covering half the content per session, over double the number of usual sessions, with twice the repetition to facilitate learning. We would need to meet weekly with the carer to individually tailor the next clubs' content to their needs.
As our service mainly services young people with high functioning Autism and ADHD, and we only offer time limited individual therapy, our clubs do not currently operate in that way.
We recommend that families with young people with intellectual disabilities engage a therapist who has extensive experience in servicing these young people, and whose services are specifically developed to suit their learning needs.
We regret any inconvenience caused, but think it's best to be upfront about this. We want to set your young person up for success.
At Succeed, we have noticed that there are a lot of providers who service the toddler and primary aged children (although wait lists are still common).
We had carers of teens and young adults asking for assistance as there didn't seem to be many providers who were geared to this age group.
We decided to help fill that gap and offer some of the few evidence-based models of therapy available in the world for teens and young adults with Autism and ADHD. There are a lot of similarities between what teens and young adults need to learn, and they benefit from a similar teaching style.
So we broadened the age groups that we service from 3-35 years.
Clubs (tribes) are formed according to developmental stage and age. Some can have a wider range of ages than others as the content may be applicable to a broad audience.
We know that kinder and primary school aged children struggle to understand the long-term implications of their decisions, and need their parents to make some decisions for them. Sometimes this means doing therapy that they aren't very motivated to do.
In this case, we ask the children what their goals are (often they are goals about what they want to achieve in a computer game such as getting more Robux). In liaison with the carer, we try to build their goals into the session where we can. For example, after completing this activity, you can have $2 of Robux (as arranged with the carer). That helps to engage the child in the process and meet their goals too.
For teens and young adults, we require them to voluntarily want to attend, learn the skills and make friends. If we assess that they are not voluntarily wanting to participate in our programs, we will not offer the service. There may be another type of service they will benefit from first that they are motivated by, or a different service provider may be more appropriate.
At Succeed, we try and be as flexible as we can. We offer services in our clinic (9/13 Discovery Drive North Lakes from 3 May 2021), via videoconference (ie. Zoom), at YMCA (Ninja Gym) and at Northside Indoor Sport and Fitness.
We can visit schools in North Lakes and Mango Hill if they will not permit the therapist to offer services via telehealth. For other schools in the area we offer a telehealth service only.
On rare occasions we can come to your home. This would usually only be if the service was unable to be provided successfully in clinic or via telehealth and relies on the home environment to be successful. This is negotiated on a case by case basis, and only for North Lakes and Mango Hill.
We encourage you to provide us with relevant photos and videos of your young person in their home or community environment so we can get a full picture of what's happening.
Credit or Debit Card payments will be avaialble and must be paid on the day for appointments in the clinic.
Appointments at YMCA or Northside Indoor Sport & Fitness can be paid for using a portable payment service.
Appointments for telehealth services are currently payable via direct deposit within 7 days of the date of the invoice being sent out. This will soon change to payment being required on the day and will be able to be paid for online.
Can I claim services for NDIS and then pay you after the service?
Once we have transitioned telehealth to payment on the day, all services will be required to be paid on the date of service. This helps us run a viable business model where we are not operating in a cash flow negative state. This helps us to keep providing valuable services to our customers.
Yes. Succeed Healthcare Solutions has been registered with NDIS since 2019, and recently passed a Verification Audit with flying colours.
We are registered to provide Therapeutic Supports.
We are able to provide services that may attract a Medicare Rebate (such a Chronic Disease Management Plan or Mental Health Care Plan), private health insurance rebate, or you can pay privately.
Check with your funding body if they cover group services and telehealth.
Onsite parking is available although we don't have dedicated parking bays, so be sure to arrive early to ensure you have found a suitable parking spot. There is other parking available on side streets nearby.
We are located at 9/13 Discovery Drive (from 3 May 2021). We are upstairs, and there is lift access to reach us at level 1. There are also toilets available on site.
We are located a short walk from Mango Hill train station and there are plenty of bus services in the area. We are not far from Westfield Shopping Centre.
We understand how convenient it can be to have a therapist come to your home. Unfortunately, due to the time that our therapists would be spending travelling in the car, other customers will be missing out on our services. So we do not generally offer mobile services.
Succeed Healthcare Solutions is passionate about our clubs. The main young people we service are people with social skills challenges. Often these young people can interact quite well one on one with an adult (ie. such as during an individual appointment). In this case, it is very difficult for the therapist to accurately observe the young person's strengths and weaknesses with same aged peers.
Same aged peers are far less willing to accommodate other young people's individual differences than adults are, and provide a more realistic environment to practice skills in. This is easier to observe during our clubs.
In addition, through clubs, young people can feel a sense that they are not alone in their struggles, that others understand, and gain ideas from others on how they handle difficulties. In addition, carers can often experience similar benefits.
Clubs also reduce wait lists as more people can be assisted earlier. They are also cheaper than individual services.
'Wait room therapy' is our term for describing the great things that can happen when carers (and young people) interact in the wait room. In recognition of this, we have provided a nook near our kitchenette where carers can sit and have a chat away from the main wait room (maximum 2 people at at time). Carers are welcome to help themselves to a hot or cold drink in the kitchenette whilst they wait and chat.
However, often carers will be actively involved during therapy sessions too.
Succeed has been offering services for nearly 2 years via telehealth. We have found it very effective for the services we offer. Carers have remarked that their child does better in therapy in their own home where they feel comfortable. Or that assessment results have been a more accurate reflection of the child's abilities.
We spent months carefully selecting and designing our models of service delivery to suit telehealth, and in professional development activities about telehealth. With COVID, many providers switched from clinic based services to telehealth overnight in some cases. It is therefore understandable that if not properly planned, the services may be a mixed experience for customers. We ask that you take into account the fact that we put a lot of leg work into telehealth for months before we even started offering the service, and spent many months thereafter refining them.
Research shows that up to 70% of intervention (including medical) can be undertaken via telehealth, with satisfactory outcomes and customer satisfaction. Characteristics that can determine the uptake of telehealth include the customer's and therapists confidence in using the technology, and the skills of the therapist.
Anecdotally, carers tend to indicate that telehealth to us that is more successful for their older children (ie 7+ years of age) than their younger children. At Succeed, we do have ways to still service children under 7 using telehealth, including using 'magic' green screen technology (to amaze and engage the kids), puppets, videos, music, movement, portable devices that don't require a child to sit still, parent coaching and asking parents to assist with the session.
There has been a lot of research projects recently start up about telehealth and we look forward to hearing the results.
We ask you to keep your phone nearby during telehealth sessions, in the unlikely event that the videoconference (Zoom) platform has technical issues. Your therapist can help you trouble shoot the issues, and if you are still having difficulties, strategies can be used like other family members reducing wi-fi use during the session, turning off video to improve audio, using dial in or phone audio with video, using another videoconference platform, or completing the appointment by phone.
We understand that unexpected things come up that get in the way of appointments. Life happens.
We also have to take into account that we have arranged staffing, room bookings and other associated costs for that appointment.
In order to run a high quality sustainable service, two business days notice is required for all appointments, or a 100% cancellation fee applies. That amount of notice gives us the opportunity to offer that appointment spot to someone else.
For Programs of Support, we require 2 weeks' notice, or a 100% cancellation fee for the missed services applies. We understand that is a big commitment, so we offer a 2 day cooling off period after you have entered into a Program of Support agreement, where you can change your mind for any reason and not proceed with the service.
We offer a year-round service (closed between Christmas and New Year). We don't rely on school terms to be able to keep making a difference in young people's lives. If you want your appointment spot reserved for you if you go away on holidays, you will need to pay for the spot. This is not generally claimable through funding bodies. If you do not want to keep paying for your spot, we will offer the appointment to a family on our wait list. If the appointment spot has not been filled when you return from holidays, you may resume your spot. If it has been filled, we will offer you an alternative appointment time if available, or you can be added to our wait list until a suitable appointment time becomes available.
We understand that this is a big financial commitment. Therapy businesses can really struggle with their cash flow during school holiday periods.
It's important that you choose the right service for your needs. That may or may not be our service.
At Succeed we offer a niche service for young people with social-emotional challenges.
We are committed to making a difference where we can, and will let you know if we do not think we are the right service for you.
We focus on addressing your most pressing needs (where we can), and are accountable for the progress made.
We'll change tactics if something isn't working.
We regularly seek feedback from families to make sure we are on track.
We address meaningful activities and don't play around the edges.
We value youth and experience and harness the best from what both have to offer.
We are extremely passionate about what we do.
Monthly membership options are common in many businesses, although less so for therapy clinics.
At Succeed, we have noticed that some families highly benefit from therapist input between sessions. As this can be tricky to provide on a large scale, we have introduced a membership option with a minimum 9 month commitment. This helps us plan our staffing so that we can offer a timely and responsive service to those who need more intensive or short notice assistance.
A membership offers a flexible way to access support and is a win win for both customer and therapist alike. Therapists like being able to help customer's in their time of need, and could feel quite helpless if customer's have pressing needs before their next appointment.
Membership is not covered by NDIS or other funding bodies.
At Succeed, we screen young people to make sure they are going to be able to function in a group situation. We are not a friendship matching service. We aim to teach young people how to make their own friends with people who have similar interests to them.
Knowing where to look for a potential source of accepting friends is an important life skill, as when we go through life transitions, we often need to find a new peer group (ie when going from kinder to primary, primary to high school, high school to university or from university to work etc).
Whilst we will do our best to allocate young people to appropriate clubs, other skills they can learn during club sessions if they don't get along well, is how to get on with others they don't like. This is a useful life skill which is often required in places like school and work.
Yes. At Succeed we can see young people aged 4-35. We have made a conscious decision to target teens and young adults as there aren't many therapy services that offer age appropriate models of intervention for them, and we're determined to help fill that gap.
However we have enjoyed assisting the kinder and primary school aged kids for the last 10 years. We set out to help young people through the transitions and stages of life, because each new stage brings new challenges and opportunities that need new skills.
Given that social skills are best practiced in a social environment, Succeed is committed to offering opportunities for social development with similar aged peers.
However, we understand that not all needs can be addressed in a club (tribe) setting. Therefore we offer time limited individual appointments so that tribe members are able to have those needs addressed between club sessions.
Our club fee factors in the whole customer experience (of 'direct' and indirect' therapy) that is related to that particular club service. We have a fee schedule with the cost break down available. For ease and your budgeting purposes, we refer to the average amount of those fees as an hourly rate for club session.
Other services are charged at the individual rate.
The customer experience usually consists of (‘direct’ and ‘indirect’ therapy):
- Phone screen to clarify if Succeed might be a good fit for you.
- MEYA Clinical Interview with the carer (and teens and young adults) and generate Youth Top Problems List report.
- Completion and review of the Registration Form and Service Agreement. Review of previous documentation and reports.
- Prioritisation of problems either based on a computer generated algorithm based on the areas and ratings or family preferences. Formulation of specific goals to work towards achieving first. Development of Support Plan to outline expected timeframes, costs and services to be provided.
- Further liaison with the school, workplace or treating health professionals may be undertaken if required (preferably via telehealth but in person may be available in North Lakes and Mango Hill if required and as negotiated). This would depend on the type of service accessed and family preferences, for example, Secret Agent Society.
- Further assessment may be required (this may include checklists or formal observation of the young person performing a task, etc) depending on the type of therapy service the family has decided to undertake, for example, PEERS assessment tools or a handwriting assessment. This enables us to measure the success of a particular program. The MEYA Clinical Interview can be undertaken intermittently between any of our programs and track progress more broadly over a longer period of time.
- Analysis of assessment results and provision of feedback to the carer and young person.
- Undertake club-based therapy or time limited individual therapy as planned. 12 week programs of support are often undertaken, with a set goal in mind for the end of the 12 weeks, with another 12 week program of support available after that, and so on. Sessions are generally undertaken weekly or fortnightly. The content/format of many of the clubs is available on the website.
- Therapist services include planning and preparing for the service, tailoring the service to individual needs, and case conferences to discuss progress (ongoing). As our services rely heavily on evidence-based models of therapy (therapy that often results in functional change), the team invest a significant amount of time into learning and development to ensure programs are run in an effective manner.
- Liaison with the family as needed (ongoing, ie. one email per week for example).
- Provision of handouts and resources to the family.
- Review the plan to see how progress is tracking towards goals and if any changes are needed. Often families complete one type of service (ie handwriting) until they feel they are empowered enough to assist their young person themselves or with the help of their support worker, and then progress to another type of service to address a different need (ie social skills), and so on.
- Whilst the therapist undertakes ongoing informal assessment each time the young person attends therapy, a formal assessment may be undertaken if warranted at the conclusion of a service to ensure progress has been made.
- Analysis of assessment results and provision of reports as needed.
- Exiting the service when the family are satisfied that goals have been sufficiently met
- Linking back in to the service as needs change (ie. each life transition tends to require slightly different skills).
At Succeed, we are committed to therapy fitting into the lives of families, not families fitting into therapy, wherever possible. Research shows families like a mix of telehealth and in person services to get the best of both worlds. Telehealth is very convenient and can involve family members that may previously not have been able to be involved. There is often less disruption to school and work, and saves on travel. Young people are often more comfortable in their own homes, and can resent being taken to appointments. This can cause stress on the family. The young person might be tired from attending therapy and then not have the time or energy to practice the skills in their daily lives where they really count.
However, we know that telehealth doesn't suit every family or every situation, so we also offer in clinic services.
Succeed has been offering telehealth services for nearly 2 years (well before COVID). This was because Leanne reflected on the therapy that had best helped her kids when they were younger and she was surprised to realise it was their telehealth Occupational Therapist. Leanne researched telehealth and found it had a reasonable evidence base. Her own experience also found that telehealth was making a positive difference in people's lives, sometimes even more than their other in person services were. Therefore, we are committed to continue to offer this option.
Teens in particular seem very comfortable accessing therapy via telehealth as they are used to communicating via devices, and it often builds on their strengths in this technology.