Succeed Healthcare Solutions was founded in 2010 in order to meet a gap in services
in the community at that time. Filling gaps with innovative solutions remains our focus.
Meet the Team
Welcoming Pizzazz (Smart Pups Medic Alert Assistance Dog) to the team
Pizzazz is Leanne's daughter's Smart Pup Assistance Dog. She will be visiting Succeed on a regular basis. Because she will be in 'work mode' when she is in the clinic she won't be able to accept any pats. This will help her maintain her manners and training. She would love lots of verbal praise and attention and will be a delight to have in the clinic.
If you have any dog allergies please advise Leanne before your appointment.
Succeeds 3 Key Action Points
Time and money is precious…and so are your loved ones.
So Succeed Healthcare Solutions believes in striving to do what works.
This involves three key action points:
Having a clear, collaborative, meaningful end goal in mind before the service begins, and being transparent about the services being offered.
Taking objective 'before and after' measurements for most services to evaluate if the therapy had the desired impact, adjusting the services along the way as needed.
Aiming to offer services at sufficient intensity (including setting tasks for families to do at home, school or work) to facilitate meaningful change.
The clinic has particular skills in delivering services to young people with:
- Attention Deficit Hyperactivity Disorder
- Chronic pain
- Twice exceptional/giftedness, and
- With young people struggling to manage the psychological impacts of chronic diseases such as diabetes or obesity.
From Where It Started
When Leanne's heart was touched by Romanian orphans
Leanne's passion for justice for disadvantaged children lead her to volunteer for almost a year in three Romanian orphanages/children's homes in 1998. She noticed that many of the children suffered from delayed development due to the neglect they had suffered before arriving at the centres. Part of the issue seemed to be that many of the nurses in the hospitals would not let orphaned babies be held by staff or visitors ‘or they would get used to it' (and then cry for love and attention). In the Romanian culture at the time, an adult who played with children was often considered to be ’nebun' (crazy). Defying these cultural norms, Leanne set about helping these children to reach their social and physical developmental milestones before being adopted out to families. That was when Leanne planned and implemented a developmental therapy program for children aged 0-6 one of the orphanages. This even included a trip to the zoo. Some of the children had never even travelled in a car before! In a newsletter about the program it was reported by the centre Director (names omitted for privacy reasons):
"I'm happy to report that all the children are making progress. On a recent visit, one of our American volunteer doctors who checks the children every month, remarked on how well the children were progressing. One of the little girls was recently seen by someone who had known her before she came to our facility. She couldn't believe that this was the same child. She was surprised at how responsive she was to people. A two and half year old girl has made much progress. When she arrived at our centre, she refused to eat with a spoon and only took food in a bottle. She was also very unresponsive to people around her. Since coming to the centre, she has begun eating with a spoon and just the other day she smiled. When we first received many of the children they would sit or lie in their cribs or on the floor and rock themselves. Now these same children are up and about and walking on their own. Their muscle tone and social interaction are vastly improved. It's exciting to see these changes taking place".
One of the social orphans she worked with wanted to become a doctor. Leanne taught him anatomy and first aid. He went on to be employed as a doctor in the UK, and thanks Leanne for her influence. She also taught him to swim, and he went on to swim across the Danube River.
The child-shaped hole in Leanne's heart when she left Romania further ignited her passion for helping children be the best they could be, including in Australia.
She has children with special needs herself, so understands how important effective help is.
She continues to provide financial support to underprivileged children including a gorgeous sponsor child in Thailand, and a high school in Papua New Guinea.
What to Expect
Please note that whenever we refer to the parent/carer in the customer journey below, we also include the young person in those steps according to their developmental stage. We will refer to the carer here for simplicity.
Here are the steps we typically follow from the time you find out about our service until you exit (and possibly return)
Therapists who dare to be different
What's our vision?
To be regarded as a leading provider of Allied Health services for children, teens and young adults with Autism, ADHD, and other social-emotional challenges in Australia within 5 years.
To help therapists to embrace the future and be strategically placed to utilise digital technology efficiently and effectively to better serve the community.
What's our mission?
To help young people aged 3-35 with Autism, ADHD and other social-emotional challenges to make a meaningful and valuable contribution to society by achieving their potential through self-discovery, a healthy lifestyle, positive relationships, independence, community participation, study and work where possible.
What are our values?
- belonging and understanding
- ingenuity and originality
- expertise and mastery
- fitness, health and vitality
- fun and joy.
We encourage you to have a look around our web site, Facebook page, and You Tube Channel, so you can get to know us a little better and to see if any of our services seem like the right match for your needs. Please note that our socials are 'under construction'.
The carer or young adult can book a call back via Calendly on our website. A team member will call you at the scheduled time to undertake a screening assessment to confirm we are the right fit for each other.
If we don't ring you at the scheduled time, please call us stright away in case there were any techincal hitches with the booking.
Through a phone screening with one of our team members, we will ask you about:
- your young person's age
- any social problems
- fluency of the parent and child in English
- if the parents are willing to participate actively in therapy
- if the young person is willing to participate
- if there is any major mental illness, physical disabilities, intellectual disabilities or medical conditions that may prevent participation
- if there are any behavioural problems
- if there are any social problems.
The carer meets with one of our team to identify up to 6 areas where your young person needs a helping hand, using the MEYA Clinical Interview tool. These areas include behaviour, mood, rigid and repetitive behaviour, play and group work skills, conversations and friendships, and self-care skills. A Youth Top Problems List written in the parent/carers own words including ratings out of 10 will be provided. For young people over 13, the same tool is administered to the young person to understand their perspective.
The interview is undertaken with the carer via videoconference (ie. Zoom). This assessment can be used to measure progress across any of the services provided at Succeed, so we can always track progress with meaningful goals.
At this point the carer can decide if they would like to proceed with services at Succeed. This is like the dating phase of a relationship where we get to know each other and work out if we are a good fit.
If the carer decides they want to proceed with services at Succeed and are considered eligible to proceed further, they complete a detailed Registration Form. It is comprehensive and we appreciate carers are often time-poor. However the information on the registration form is really helpful and is referred back to by the therapy team as the service progresses for at least the next year.
We have found that when key aspects are omitted (ie. the young person's dreams), it is much harder to tailor the service in a way that is motivating and meaningful for the young person.
Once the registration form has been completed and returned (with any relevant reports like a cognitive assessment report or NDIS goals), we draft a Service Agreement (either private or NDIS) for the carers input and feedback so everyone knows what's expected.
We're digitising this process this year to make it easier for families but are not quite there yet.
We provide a carer and young person education session at this stage to kick start your journey with some skills for some 'quick wins'. This is like the enagement phase of a relationship where the committment deepens.
We often use a Program of Support over a 12 week period (or less), with a specific outcome in mind. We may then commence another Program of Support after that.
After we have identified the immediate needs and the carers priorities (and young person's as needed), we combine all the ideas generated into a comprehensive list using the parents (and young person as needed) own words.
We then assist the carer (and young person as needed) to develop specific goals they would like to achieve.
Top priorities that need assistance first can be generated by a computer algorithm in our clinical software based on the problem areas and ratings. If preferred, the carer (and young person as appropriate) can decide which problem area they want to focus on first.
Specific and measurable goals are developed in collaboration with the carer (and young person as appropriate) and documented on a Service Plan.
The Service Plan outlines the customer's preferences, agreed services, time-frames and cost estimates, so you are as informed as possible.
From here, the journey will depend on the type of service you choose to access. Some services require a specific assessment (that's more sensitive to what is being taught) before commencing the therapy. Other services can start without additional assessments being undertaken.
This is like the marriage phase of a relationship.
Youth Top Problem scores can be revisited every session if needed, depending on the type of service offered. For other services, it may be readministered less frequently.
We seek the carers and young person's feedback as the service progresses, and at the conclusion of each type of service undertaken.
We review the Support Plan and discuss if further services are needed, or if the goals for the services have been adequately achieved.
Some families may exit the service after completing a certain type of therapy program. Others may choose to continue on to another type of therapy program in which case a new Support Plan will be developed if needed.
If you have exited and wish to re-engage with our service as your young person's life circumstances have changed and you need a top up, just make contact through the website to request another call back and we'll go from there.
We are happy for young people to dip in and out of therapy as they need, but are mindful that sometimes there can be waitlists upon returning to the service.
We will do our best to avoid waitlists as best we can, and will proactively recruit before we reach capacity (80% capacity) if we can. This gives the new staff member time to have a proper orientation and training experience before helping customers.
Uplift your loved one
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Reminiscing of running Secret Agent Society groups 'in person', before adopting a novel and innovative service delivery approach online that allows SAS to be run in a child's home through telehealth. Since running the program since 2011, over 70% of children in the clinical deficit range for social emotional functioning progressed to the typical range after 9 weeks of intervention through our clinic. Of those assessed at 3 and 6 months post intervention, the gains were maintained.